Shipping policy

Shipping Policy

All five current ODDHAND designs are finished, in stock, and ready to be prepared for dispatch. Standard worldwide shipping is free unless a different service or charge is clearly shown at checkout.

Processing time

Orders are usually prepared and handed to the carrier within 2–5 business days. Orders placed on weekends or UK public holidays begin processing on the next business day. During exceptional demand, severe weather, carrier disruption, or other circumstances beyond our reasonable control, processing may take longer.

Tracking

Every shipped order receives tracking information. We send the tracking number to the email address used at checkout after the carrier accepts the parcel. Tracking may take up to 48 hours to update.

Delivery estimates

Delivery time depends on the destination, carrier, customs processing, and local postal services. Any delivery date shown on the website, at checkout, or in a dispatch email is an estimate rather than a guarantee unless we expressly state otherwise.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. Unless checkout expressly states that these charges are included, the customer is responsible for them. We cannot undervalue an order or mark a commercial purchase as a gift on customs documents.

Shipping address

Please check your shipping address before placing an order. Email support@oddhands.shop as soon as possible if it needs correction. We cannot guarantee changes after dispatch and are not responsible for delays caused by an incorrect or incomplete address supplied by the customer.

Lost, delayed, damaged, or misdelivered parcels

If tracking shows an unusual delay, loss, damage, or delivery to an incorrect location, email support@oddhands.shop with your order number and any relevant photographs. We will investigate with the carrier and, where appropriate, arrange a replacement or refund. This does not affect your statutory rights.

Returned parcels

If a parcel is returned because of an incomplete or incorrect address, refusal, unpaid customs charges, or repeated failed delivery attempts, we will contact you about redelivery or an eligible refund. Additional shipping costs may apply where the return was caused by circumstances within the customer’s control.

Contact

Seller: GLADEMAR LTD, company number 16855719
1e Mentmore Terrace, London, England, E8 3DQ, United Kingdom
support@oddhands.shop

Last updated: 9 August 2026.