Shipping policy
Shipping Policy
All twenty current ODDHAND designs are finished, in stock, and ready to be prepared for dispatch. Standard worldwide shipping is free unless a different service or charge is clearly shown at checkout.
Processing time
Orders are usually processed and handed to the carrier within 1–2 business days (24–48 business hours). Orders placed on weekends or UK public holidays begin processing on the next business day. During exceptional demand, severe weather, carrier disruption, or other circumstances beyond our reasonable control, processing may take longer; if a material delay occurs, we will contact you.
Estimated delivery times
The following estimates apply after dispatch and are shown in business days:
- United Kingdom: 2–5 business days
- European Union: 4–10 business days
- United States, Canada, and selected international destinations: 5–12 business days
- Rest of world: 7–18 business days
Delivery time depends on the destination, carrier, customs processing, and local postal services. Any delivery date shown on the website, at checkout, or in a dispatch email is an estimate rather than a guarantee unless we expressly state otherwise. We will deliver without undue delay and, unless a different period is expressly agreed, no later than 30 days after the contract is entered into, as required by applicable UK consumer law.
Tracking
Every shipped order receives tracking information. We send the tracking number to the email address used at checkout after the carrier accepts the parcel. Tracking may take up to 48 hours to update.
Customs, duties, and taxes
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. Unless checkout expressly states that these charges are included, the customer is responsible for them. We cannot undervalue an order or mark a commercial purchase as a gift on customs documents.
Shipping address
Please check your shipping address before placing an order. Email support@oddhand.shop as soon as possible if it needs correction. We cannot guarantee changes after dispatch. This does not affect our responsibility for the goods until they are delivered to you or to a person you have identified to receive them.
Lost, delayed, damaged, or misdelivered parcels
If tracking shows an unusual delay, loss, damage, or delivery to an incorrect location, email support@oddhand.shop with your order number and any relevant photographs. We will investigate with the carrier and, where appropriate, arrange a replacement or refund. This does not affect your statutory rights.
Returned parcels
If a parcel is returned because of an incomplete or incorrect address, refusal, unpaid customs charges, or repeated failed delivery attempts, we will contact you about redelivery or an eligible refund. Additional shipping costs may apply where the return was caused by circumstances within the customer’s control.
Contact
Seller: OddHand Ventures LTD, company number 17427206
Office 20845, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
support@oddhand.shop
Last updated: 30 August 2026.